Assistant Guest Services Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Guest Services Manager supports the daily operation of the front office and guest services teams at Four Seasons Resort Maui. Requirements typically include previous experience in hotel front office, concierge, guest relations, or a supervisory role; strong communication skills; computer literacy; professional presentation; and the ability to work flexible shifts, including weekends and holidays. Experience with luxury hospitality and property-management systems is highly valued. The successful candidate is expected to coach colleagues, resolve guest concerns promptly, coordinate arrivals and departures, maintain Four Seasons service standards, and work effectively with other departments. Knowledge of Maui and local activities, additional languages, and a genuine interest in personalized guest service are advantageous.

About the employer

Four Seasons Hotels and Resorts is a leading luxury hospitality company known for highly personalized service, elegant properties, and strong attention to employee development. Founded in 1961, the company operates hotels, resorts, and private residences in destinations around the world. Four Seasons Resort Maui at Wailea is an oceanfront property on the island’s southwest coast, offering upscale accommodations, restaurants, pools, spa services, cultural activities, and extensive recreation. The company’s service philosophy emphasizes genuine care, professionalism, teamwork, and anticipating guest needs. Employees commonly receive training, wellness support, travel-related benefits, and opportunities for career growth, although exact benefits vary by position and employment status. The resort serves an international luxury clientele and provides a dynamic environment for hospitality professionals who enjoy creating memorable experiences.