Lana'i Experience Planner - Based in L.A

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Lana'i Experience Planner supports guests and travel partners in creating personalized stays and experiences at Four Seasons Resort Lana'i, while working from Los Angeles. Responsibilities may include understanding guest preferences, recommending activities, coordinating resort services, managing enquiries, building relationships with luxury travel advisors, and converting interest into confirmed bookings. Candidates should have experience in luxury hospitality, travel planning, reservations, sales, or guest services, along with excellent communication, organization, follow-through, and destination knowledge. A polished, service-focused manner, strong attention to detail, comfort with technology, and the ability to work independently and across teams are expected. Knowledge of Lana'i, Hawaii, and high-end travel markets would be advantageous.

About the employer

Four Seasons Hotels and Resorts is a global luxury hospitality company operating hotels, resorts, residences, and private retreats in destinations around the world. Founded in 1961, the company is known for highly personalized service, refined accommodations, and strong attention to local culture and guest experience. Four Seasons Resort Lana'i is located on the Hawaiian island of Lana'i and offers oceanfront lodging, wellness facilities, outdoor activities, golf, dining, and curated cultural experiences. The resort emphasizes genuine Hawaiian hospitality, environmental responsibility, and close relationships with the local community. Employees typically work in a service culture that values professionalism, discretion, teamwork, continuous learning, and thoughtful attention to individual guest needs.