Director of Learning & Development - Full time

Role summary

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The Director of Learning & Development leads the resort’s training strategy, ensuring colleagues receive engaging onboarding, service, leadership, compliance, and professional-development programs. Requirements typically include several years of hospitality training or human-resources experience, strong facilitation and presentation skills, excellent communication, organization, and knowledge of adult-learning principles. Experience in a luxury hotel environment and a relevant degree or professional certification may be preferred. The successful candidate is expected to model Four Seasons service standards, partner effectively with department leaders, evaluate training outcomes, support employee engagement, and create a positive culture of continuous learning. The role also requires discretion, cultural awareness, flexibility, and the ability to manage multiple priorities in a fast-paced resort setting.

About the employer

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company operating hotels, resorts, residences, and private retreats in destinations around the world. The company is known for highly personalized service, strong attention to detail, and a people-centered workplace culture. Four Seasons Resort Maui at Wailea is a luxury oceanfront property on Maui’s southwestern coast, offering accommodations, restaurants, spa services, recreational activities, and event facilities. Employees are generally expected to deliver warm, discreet, and memorable guest experiences while working collaboratively across departments. Learning and development is an important part of the company’s approach to maintaining consistent service standards and supporting career growth. Benefits and employment conditions vary by position and are normally confirmed during the recruitment process.