Assistant Guest Services Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Guest Services Manager supports the daily operation of the resort’s guest services team, helping ensure smooth arrivals, departures, transportation, luggage handling, and personalized guest assistance. Candidates are generally expected to have prior experience in luxury hospitality, front office, concierge, or guest services, ideally with supervisory responsibility. Strong communication, organization, problem-solving, and leadership skills are essential, along with a genuine service mindset. The role requires flexibility to work early mornings, evenings, weekends, and holidays, as well as the ability to remain composed in a fast-paced environment. Familiarity with hotel systems and knowledge of local attractions are valuable. A professional appearance, reliable attendance, and the ability to lift or move luggage may also be required.

About the employer

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company operating hotels, resorts, and private residences in major destinations worldwide. Founded in 1961, the company is known for highly personalized service, elegant properties, and a strong focus on employee development and guest satisfaction. Four Seasons Resort Hualalai is located on Hawaii Island’s Kohala Coast and offers upscale accommodations, restaurants, wellness facilities, golf, cultural programming, and extensive ocean activities. The resort serves leisure travelers, families, groups, and high-end clientele. Four Seasons emphasizes respectful teamwork, attention to detail, local cultural connection, and consistent service excellence. Employees typically receive hospitality training, opportunities for career growth, and benefits that may include health coverage, paid time off, employee rates, meals, and other resort-related privileges, subject to the specific employment package.