Director of Reservations - Full time

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Reservations leads the resort’s reservations operation, ensuring accurate, efficient, and guest-focused booking services. Requirements typically include several years of hotel reservations or rooms-division experience, strong knowledge of reservation systems, revenue principles, forecasting, and inventory controls, plus excellent communication and leadership skills. The successful candidate is expected to coach the reservations team, coordinate closely with Front Office, Revenue Management, Sales, and Marketing, monitor conversion and productivity, resolve complex booking issues, and maintain Four Seasons service standards. Strong organization, commercial awareness, attention to detail, and the ability to work flexible hospitality schedules are important.

About the employer

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company operating hotels, resorts, and private residences in leading destinations worldwide. The brand is known for highly personalized service, elegant properties, strong employee development, and a culture centered on treating guests and colleagues with genuine care. Four Seasons Resort Maui at Wailea is a luxury oceanfront resort on Maui’s southwestern coast, offering premium accommodations, restaurants, spa services, recreation, and extensive guest experiences. Employees typically work in a service-driven environment where professionalism, discretion, teamwork, and attention to detail are highly valued. Compensation may include benefits, employee travel privileges, wellness support, and other programs, although specific offerings depend on the position and employment terms.