Front Office - Front Desk Supervisor (Overnight) - Full Time

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Supervisor oversees overnight front-office operations, supports guest check-in and check-out, handles requests and complaints, balances financial transactions, and ensures accurate night-audit procedures. Candidates should have previous hotel front-desk or supervisory experience, strong communication and problem-solving skills, professional presentation, and confidence using hotel property-management systems. Overnight availability, including weekends and holidays, is essential. The role requires calm decision-making, attention to detail, leadership, and a genuine commitment to Four Seasons service standards. Candidates must be comfortable working independently during overnight hours while coordinating effectively with security, housekeeping, engineering, and management teams. Hospitality, cash-handling, and computer skills are expected; multilingual ability is an advantage.

About the employer

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for highly personalized service, refined properties, and strong attention to guest experience. Founded in 1961, the company operates hotels, resorts, and private residences in destinations around the world. Four Seasons Hualalai is located on Hawaii Island’s Kohala Coast and offers a luxury beachfront setting, multiple restaurants, golf, spa services, cultural activities, and extensive recreational facilities. The company places considerable emphasis on employee development, teamwork, integrity, and creating memorable experiences for guests. Team members typically work in a polished, multicultural environment where discretion, professionalism, and genuine warmth are highly valued. Benefits may include healthcare, retirement plans, employee travel programs, meals, and resort-specific perks, subject to eligibility and current company policy.