Guest Service Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Expert provides attentive, friendly service to guests in the resort’s restaurants or dining areas. Requirements typically include previous hospitality or customer-service experience, good communication skills, a professional appearance, basic food and beverage knowledge, and the ability to work flexible shifts, including weekends and public holidays. The successful candidate should be comfortable taking orders, serving food and drinks, setting and clearing tables, processing payments, maintaining cleanliness, and responding promptly to guest requests. A positive attitude, teamwork, reliability, attention to detail, and the ability to remain calm in a busy environment are essential. Knowledge of luxury-service standards and familiarity with point-of-sale systems would be an advantage.

About the employer

Colony Club, a Luxury Collection Resort, is an upscale beachfront hotel on Barbados’s west coast and part of Marriott International’s Luxury Collection portfolio. The resort is known for its elegant tropical setting, calm Caribbean waters, landscaped gardens, refined accommodation, and personalized guest service. It offers dining, beach and leisure facilities, wellness experiences, and activities designed to showcase the island’s hospitality and natural beauty. As a Luxury Collection property, the resort focuses on distinctive local character combined with international service standards. Employees work with guests from around the world and are expected to provide warm, polished, and highly attentive service. The hotel forms part of Barbados’s important tourism industry and can offer valuable experience in luxury hospitality, food and beverage operations, guest relations, and resort service.