Mgr-Front Office II

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager II oversees daily reception and guest-services operations, ensuring efficient check-in and check-out, accurate room assignment, complaint resolution, billing coordination, and consistently high service standards. Candidates should have supervisory or management experience in hotel front office operations, strong knowledge of property-management systems, excellent communication skills, and confidence handling guest concerns and operational decisions. Experience in an upscale or resort environment, knowledge of Marriott standards, and financial and scheduling awareness are advantageous. The role expects a professional, visible, and hands-on leader who can coach colleagues, coordinate with housekeeping and other departments, manage busy periods, and maintain a welcoming guest experience while meeting company policies and performance targets.

About the employer

Crystal Cove Barbados, a Tribute Portfolio All-Inclusive Resort, is a beachfront resort on the west coast of Barbados operating within Marriott International’s Tribute Portfolio brand. The property combines an all-inclusive holiday experience with the character and individuality associated with independent-style hotels. Its services typically include guest accommodation, restaurants and bars, leisure facilities, entertainment, and activities designed for international visitors and families. As part of Marriott’s global network, the resort is expected to follow established standards for guest service, safety, training, and operational performance while reflecting the relaxed hospitality and cultural character of Barbados. Employees work in a multinational tourism environment and may collaborate across front office, housekeeping, food and beverage, activities, engineering, and sales departments. The resort can provide valuable experience for hospitality professionals seeking Caribbean, luxury, or internationally branded hotel operations exposure.