Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, assists with arrivals and departures, responds to questions and requests, provides information about resort services and Barbados, and helps resolve concerns promptly. Candidates should have friendly, confident communication skills, a professional presentation, basic computer ability, and previous hotel, customer service, or tourism experience. Fluency in English is expected; additional languages are an advantage. The role requires flexibility to work rotating shifts, weekends, and holidays, along with strong teamwork, attention to detail, and a genuine interest in creating memorable guest experiences. Candidates are expected to remain calm under pressure, protect guest privacy, follow Marriott and resort standards, and deliver warm, personalized service throughout each guest interaction.

About the employer

Turtle Beach Barbados, A Tribute Portfolio All-Inclusive Resort, is a beachfront resort located in Dover on Barbados’s lively south coast. The property operates within Marriott International’s Tribute Portfolio, a collection of distinctive independent hotels supported by Marriott’s global distribution, loyalty programme, and service standards. Turtle Beach offers an all-inclusive holiday experience with accommodation, restaurants, bars, entertainment, watersports, pools, and access to the surrounding island attractions. Its guests include leisure travellers, couples, families, and groups seeking a relaxed Caribbean stay. The resort depends on warm, attentive service and knowledgeable employees who can showcase Barbadian hospitality while maintaining international standards. Team members may receive experience in a multicultural hotel environment, staff benefits, training, and opportunities to develop within the wider Marriott or local hospitality sector.