Guest Services Associate I

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Associate I welcomes guests, completes check-in and check-out, provides information about resort facilities and Barbados, handles requests, processes payments, and helps resolve guest concerns professionally. Candidates should have strong communication and customer-service skills, a friendly and confident manner, basic computer and cash-handling ability, and good attention to detail. Previous hotel or front-office experience is helpful, although training may be provided. The role requires flexibility to work shifts, weekends and public holidays, maintain a polished appearance, work effectively with other departments, and deliver consistently courteous service in a busy all-inclusive resort.

About the employer

Crystal Cove Barbados, a Tribute Portfolio All-Inclusive Resort, is a beachfront property on Barbados’s west coast operating under Marriott International’s Tribute Portfolio brand. The resort is known for its relaxed Caribbean setting, distinctive design, all-inclusive guest experience, restaurants and bars, swimming areas, activities, and warm island hospitality. As part of the Marriott network, the property follows internationally recognized standards for guest service, safety, and operational excellence while retaining a strong local character. Team members typically work across front office, food and beverage, housekeeping, recreation, and other hospitality functions. The resort offers an opportunity to gain experience in an international hotel environment while serving leisure travelers, families, and couples visiting Barbados.