Guest Service Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Expert supports smooth food and beverage operations by welcoming guests, taking or delivering orders, serving meals and drinks, clearing tables, maintaining cleanliness, and responding promptly to guest requests. Requirements typically include a friendly and professional manner, good communication skills, reliable attendance, attention to detail, and the ability to work efficiently in a busy resort environment. Previous restaurant or hospitality experience is helpful, though training may be provided. Candidates should be comfortable standing for extended periods, working flexible shifts including weekends and holidays, handling guest concerns courteously, and maintaining Marriott service standards. Teamwork, personal presentation, and a genuine commitment to creating memorable guest experiences are expected.

About the employer

Waves Resort & Spa Barbados, an Autograph Collection Resort, is a Marriott-affiliated beachfront property located on the west coast of Barbados. The resort combines a relaxed Caribbean setting with upscale, personalized hospitality and offers guests accommodation, dining, wellness experiences, water activities, and leisure facilities. As part of Marriott International’s Autograph Collection, the hotel emphasizes distinctive design, local character, and highly individualized service rather than a standard resort experience. Employees work in an international environment serving vacationers, couples, families, and wellness-focused travelers. The property provides opportunities across food and beverage, guest services, housekeeping, spa, culinary, engineering, and other hotel departments. Team members are expected to demonstrate warmth, professionalism, cultural awareness, and a strong commitment to guest satisfaction while supporting the resort’s reputation for attentive service.