Mgr-Front Office II

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager II oversees daily reception and guest-services operations, supports the Front Office Manager, and ensures efficient check-in, check-out, room allocation, billing, complaint resolution, and VIP service. Candidates are typically expected to have several years of hotel front-office experience, previous supervisory responsibility, strong communication and problem-solving skills, and confidence using hotel property-management systems. Fluency in English, professional presentation, leadership ability, and flexibility to work weekends, holidays, and rotating shifts are important. The successful candidate should be guest-focused, organized, commercially aware, and capable of coaching employees while maintaining Marriott service standards and supporting a busy all-inclusive resort environment.

About the employer

Turtle Beach Barbados, part of Marriott International’s Tribute Portfolio, is an all-inclusive beachfront resort on the south coast of Barbados. The property combines a relaxed Caribbean setting with the service standards and operational support associated with a global hotel group. Guests typically enjoy accommodation, dining, bars, entertainment, water activities, and access to the island’s beaches and attractions. As a Tribute Portfolio hotel, Turtle Beach retains a distinctive local character while benefiting from Marriott’s reservations network, loyalty programme, training resources, and international career opportunities. The resort employs teams across front office, food and beverage, housekeeping, recreation, engineering, sales, finance, and guest relations. Its work environment is suited to hospitality professionals who enjoy multicultural teams, high guest interaction, and the pace of a resort operation.