Guest Arrival Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Arrival Expert welcomes arriving and departing guests, assists with luggage, transportation, check-in directions, and general resort information while creating a warm first and final impression. Candidates should have excellent customer-service and communication skills, a professional appearance, a positive attitude, and the ability to remain calm in a busy environment. Previous experience in hotel guest services, front office, bell service, or a similar customer-facing role is helpful. Flexibility to work shifts, weekends, and public holidays is expected. The role also requires physical ability to handle luggage, attention to detail, teamwork, local knowledge, and confidence using basic hotel systems or communication equipment.

About the employer

Turtle Beach Barbados, part of Marriott’s Tribute Portfolio, is an all-inclusive beachfront resort on the south coast of Barbados. The resort offers guests a relaxed Caribbean holiday experience with accommodation, dining, entertainment, recreational activities, and access to the island’s famous beaches. As a Tribute Portfolio property, it combines the resources and standards of Marriott International with a distinctive local identity and an individual resort atmosphere. Employees work in a guest-focused environment serving international visitors and collaborating across front office, food and beverage, housekeeping, recreation, and other departments. The property places strong emphasis on hospitality, welcoming service, teamwork, and memorable guest experiences. Benefits and employment conditions may depend on the position, local labour requirements, and the resort’s policies.