Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, assists with check-in and check-out, handles requests, provides local information, resolves concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and interpersonal skills, a professional and friendly manner, good problem-solving ability, and confidence using basic computer systems. Previous experience in hospitality, front office, or customer service is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with the ability to remain calm in a busy environment. A strong knowledge of English and a genuine interest in delivering personalized guest service are expected.

About the employer

Courtyard by Marriott Bridgetown, Barbados is a modern Marriott International hotel serving business and leisure travelers near Bridgetown and the island’s south coast. Courtyard hotels are designed around comfortable accommodation, practical amenities, flexible work areas, dining, and attentive service. The property supports guests visiting Barbados for holidays, conferences, business trips, and longer stays, and its team contributes to the overall Marriott guest experience. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotel brands across numerous countries and territories. Employees typically work within established service standards, with opportunities to develop skills in guest relations, hotel operations, and wider hospitality careers. Exact benefits, working conditions, and career progression depend on the local employment contract and applicable Barbadian regulations.