Guest Service Representative

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Representative welcomes guests, completes check-in and check-out, handles requests, provides information about the resort and Waikiki, manages guest accounts, and helps resolve service concerns. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and the ability to remain calm in a busy environment. Previous hotel, reception, or hospitality experience is preferred, although equivalent customer-facing experience may be considered. The role requires flexibility to work mornings, evenings, weekends, and holidays. Familiarity with hotel systems, cash handling, and basic computer functions is helpful. Candidates are expected to represent the resort warmly, protect guest privacy, work cooperatively with colleagues, and deliver consistent service aligned with Marriott and Westin standards.

About the employer

Moana Surfrider, A Westin Resort & Spa Waikiki Beach, is one of Honolulu’s best-known historic beachfront hotels. Often called the “First Lady of Waikiki,” the resort combines Victorian-era architecture with modern Westin hospitality and wellness-focused amenities. It is part of Marriott International, a global lodging company operating hotels, resorts, and travel brands worldwide. Located on Waikiki Beach, the property serves leisure travelers, business guests, wedding groups, and international visitors. Its facilities include guest rooms and suites, restaurants, meeting spaces, a spa, fitness offerings, and direct access to the beach. Employees work in a multicultural environment where genuine Hawaiian hospitality, professionalism, and memorable guest experiences are highly valued. The resort also offers access to Marriott’s broader career, training, and associate-benefit programs, subject to position and eligibility.