Aloha Ambassador (On-Call)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Aloha Ambassador provides warm, culturally respectful guest service and helps create a welcoming arrival and resort experience. Responsibilities may include greeting guests, answering questions, sharing information about resort amenities and local activities, assisting with directions or transportation, and supporting front-office operations as needed. Candidates should have strong communication and customer-service skills, a friendly and professional manner, cultural awareness, and the ability to remain calm in a busy environment. Hospitality, resort, or tourism experience is helpful but may not be essential. Flexibility is required for on-call scheduling, weekends, holidays, early mornings, and evenings. The role requires reliable attendance, professional presentation, teamwork, and the ability to stand and walk for extended periods.

About the employer

Waikoloa Beach Marriott Resort & Spa is a full-service Marriott resort on Hawaii Island’s Kohala Coast, known for its oceanfront setting, beaches, pools, cultural experiences, dining, events, and spa services. The resort operates within Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous brands and countries. Marriott emphasizes thoughtful guest service, teamwork, inclusion, professional development, and responsible tourism. Employees at the Waikoloa property work in a destination-resort environment serving leisure travelers, families, groups, and event guests. The Aloha Ambassador position reflects the resort’s focus on warm Hawaiian hospitality, local knowledge, and memorable personal interactions. Benefits and eligibility can vary according to employment status, hours worked, and applicable company policies.