Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, completes check-in and check-out, processes payments, answers questions, manages reservations, handles guest requests, and coordinates with housekeeping and other departments. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, basic computer and cash-handling ability, and the flexibility to work mornings, evenings, weekends, and holidays. Previous hotel or hospitality experience is helpful but may not be required. The role requires a friendly, dependable, solutions-oriented approach and the ability to remain calm while resolving guest concerns in a busy hotel environment.

About the employer

Marriott International is one of the world's largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts in numerous countries. Its brands include Marriott Hotels, Sheraton, Westin, Ritz-Carlton, AC Hotels, and many others. AC Hotels by Marriott focuses on modern, design-led accommodation with efficient service and a European-inspired style. AC Hotel by Marriott Maui Wailea is located in the Wailea resort area of Maui and serves leisure travelers, business guests, and visitors exploring the island. Employees typically work in a guest-focused environment with opportunities for training, career development, travel benefits, and hotel-industry experience. Employment terms, benefits, and pay can vary by property and position.