In Room Dining Captain

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The In Room Dining Captain supervises daily room-service operations, coordinates order taking and delivery, maintains service standards, and supports associates during busy periods. Candidates should have previous food-and-beverage or room-service experience, strong knowledge of hospitality procedures, excellent communication skills, and the ability to handle guest requests professionally. The role requires leadership, organization, attention to detail, safe food-handling practices, and flexibility to work evenings, weekends, holidays, and changing shifts. Candidates are expected to coach team members, resolve service issues quickly, process charges accurately, and provide the polished, personalized service associated with The Ritz-Carlton brand.

About the employer

The Ritz-Carlton Oahu, Turtle Bay is a luxury resort located on Oahu’s North Shore, operated under Marriott International’s Ritz-Carlton brand. The property combines upscale accommodation with ocean views, beaches, golf, spa services, dining, cultural activities, and outdoor experiences. Its service culture emphasizes genuine care, refined hospitality, attention to detail, and personalized guest experiences. Team members work in a resort environment that serves leisure travelers, families, groups, and special-event guests throughout the year. As part of Marriott International, employees may have access to company benefits, training, career-development programs, and travel-related associate rates, subject to eligibility and local employment terms. The resort’s remote North Shore setting offers a distinctive workplace, although commuting and housing costs can be significant.