Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees daily front desk and guest-services operations, including arrivals, departures, room assignments, billing support, VIP service, and complaint resolution. Candidates typically need several years of hotel front-office experience, supervisory or management experience, strong knowledge of hospitality systems, and excellent communication skills. Familiarity with Marriott or Ritz-Carlton service standards is beneficial. The successful candidate is expected to lead and coach the front-office team, maintain a polished luxury-service environment, coordinate effectively with other departments, protect guest privacy, and respond calmly to operational issues. Flexibility to work weekends, holidays, and changing shifts is essential, along with strong organizational skills and a genuine commitment to personalized guest experiences.

About the employer

The Ritz-Carlton is Marriott International’s luxury hotel brand, recognized for highly personalized service, refined accommodations, and strong attention to detail. The Ritz-Carlton Oahu, Turtle Bay is associated with the scenic North Shore of Oahu, an area known for beaches, surf culture, natural landscapes, and a more relaxed atmosphere than Honolulu and Waikiki. The property provides an upscale resort setting where front-office leaders are expected to combine operational efficiency with warm, individualized hospitality. Employees generally work within Marriott’s global standards for guest service, professional conduct, training, and hotel operations while reflecting the character of Hawaii and the local community. Careers at the resort may offer exposure to luxury hospitality, resort operations, guest relations, leadership development, and cross-department collaboration.