Lobby Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Lobby Ambassador welcomes guests, provides directions and resort information, assists with arrivals and departures, and helps create a friendly, polished lobby experience. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer ability, and confidence interacting with guests from diverse backgrounds. Previous hotel, guest-services, or tourism experience is helpful, though an outgoing and reliable attitude may be equally important. The role requires flexibility to work varied shifts, including weekends and holidays, and the ability to stand, walk, and occasionally assist with luggage or other guest needs. Candidates are expected to remain attentive, discreet, courteous, and knowledgeable about the resort and local attractions.

About the employer

The Westin Maui Resort & Spa Ka'anapali is a beachfront luxury resort on Maui's Ka'anapali coast, operated under the Westin brand of Marriott International. The resort offers oceanfront accommodations, restaurants and bars, pools, spa and wellness facilities, meeting spaces, and access to one of the island's best-known beaches. Westin focuses on well-being through its sleep, fitness, nutrition, and nature-inspired guest experiences. As part of Marriott, the property operates within a large global hospitality network with established service standards, training opportunities, employee benefits, and potential career mobility. The resort serves leisure travelers, families, groups, and destination-event guests. Team members work in a scenic but demanding environment where genuine Hawaiian hospitality, cultural respect, professionalism, and consistent attention to guest comfort are highly valued.