Communications Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Communications Agent manages hotel telephone and communication systems, answers and directs internal and external calls, takes messages, provides accurate information, and supports guest requests in a polished, discreet manner. The role typically requires excellent spoken English, strong customer-service and telephone etiquette, basic computer skills, accurate documentation, and the ability to remain calm while handling multiple requests. Previous experience in hotel communications, a switchboard, front desk, or guest services is helpful. Candidates are expected to be professional, well presented, dependable, culturally aware, and available for varying shifts, including weekends and holidays. Familiarity with resort operations and additional languages may be advantageous.

About the employer

The Ritz-Carlton Maui, Kapalua is a luxury oceanfront resort located on Maui’s northwest coast, within the Kapalua resort area. It is part of The Ritz-Carlton Hotel Company, a premium hospitality brand operated by Marriott International. The resort is known for elegant accommodations, personalized service, Hawaiian cultural experiences, fine dining, spa facilities, golf, and access to beaches and outdoor activities. Employees work in a guest-focused environment where attention to detail, discretion, teamwork, and genuine hospitality are highly valued. Marriott typically provides structured training, career-development opportunities, and access to employee travel benefits, although specific benefits depend on employment status and current company policies. The property serves leisure travelers, families, weddings, groups, and luxury guests from around the world.