Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, manages check-in and check-out, confirms reservations, processes payments, answers questions, coordinates guest requests, and helps resolve concerns professionally. Candidates should have strong communication and customer-service skills, attention to detail, a polished appearance, and basic computer and cash-handling ability. Hospitality or front-desk experience is preferred, although motivated applicants with relevant service experience may be considered. The role requires flexibility to work mornings, evenings, weekends, and holidays, as well as the ability to remain calm in a busy luxury-residential environment. Familiarity with hotel systems and knowledge of Waikiki attractions are helpful.

About the employer

The Ritz-Carlton Residences, Waikiki Beach is a luxury residential resort in Honolulu, Hawaii, operated under The Ritz-Carlton brand and Marriott International. Located near Waikiki Beach, the property combines private residences with high-end resort services, including attentive guest support, dining, pools, wellness facilities, and concierge-style experiences. The Ritz-Carlton is known for refined service, personalized hospitality, strong professional standards, and its philosophy of creating memorable experiences for guests and residents. Employees typically work in a multicultural environment serving travelers and long-term residents from around the world. The property offers exposure to luxury hospitality operations and may provide Marriott-related benefits, training, and career development, subject to the specific position and employment terms.