PBX Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The PBX Operator manages the hotel telephone switchboard, answers and routes internal and external calls, records messages, responds to guest requests, and communicates with hotel departments during emergencies. Candidates should have strong spoken English, a friendly and professional telephone manner, basic computer skills, attention to detail, and the ability to remain calm while handling multiple calls. Previous hotel, customer service, or switchboard experience is helpful but may not be essential. The role requires flexibility for day, evening, overnight, weekend, and holiday shifts, as well as reliable attendance and a commitment to Marriott and Westin service standards.

About the employer

The Westin Maui Resort & Spa Ka'anapali is a beachfront resort located on Maui's renowned Ka'anapali Beach. It operates under the Westin Hotels & Resorts brand, part of Marriott International, one of the world's largest hospitality companies. The resort offers guest rooms, suites, pools, restaurants, spa services, fitness facilities, meeting spaces, and access to a wide range of ocean and island activities. Westin's brand focuses on well-being, thoughtful service, and helping guests feel refreshed during their stay. Employees work in a busy, multicultural resort environment serving leisure travelers, families, groups, and loyalty-program guests. Marriott typically provides structured training, internal career opportunities, and benefits for eligible associates, although exact compensation and benefits depend on the position and employment terms.