Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, completes check-in and check-out, processes payments, answers questions, manages reservations, handles requests and resolves concerns professionally. Candidates should have strong communication and customer-service skills, a friendly and polished manner, basic computer and cash-handling ability, and attention to detail. Previous hotel or front-office experience is helpful, though hospitality-focused candidates may be considered. The role requires flexibility to work mornings, evenings, weekends and holidays, as well as standing for extended periods and assisting guests in a busy resort environment. Knowledge of hotel systems and additional languages may be advantageous.

About the employer

The Westin Maui Resort & Spa Ka'anapali is a large beachfront resort on Maui's famous Ka'anapali Beach. It operates under the Westin Hotels & Resorts brand, part of Marriott International, one of the world's largest hospitality companies. The resort offers guest rooms and suites, restaurants and bars, pools, spa and wellness facilities, family activities, meeting spaces and oceanfront recreation. Westin emphasizes well-being, thoughtful service and experiences that help guests feel refreshed during their stay. Employees work in a multicultural, high-volume resort environment and may receive access to Marriott's benefits, training and global career opportunities, subject to eligibility and local employment terms. The property is close to Lahaina and West Maui attractions, although transportation and housing costs can be significant.