In-Room Dining Order Taker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The In-Room Dining Order Taker answers guest calls, explains menus, records food and beverage orders accurately, confirms delivery details, and coordinates requests with the kitchen and room-service team. Candidates should have clear communication skills, a friendly and professional manner, basic computer and cash-handling ability, and strong attention to detail. Previous hotel, restaurant, or customer-service experience is helpful, while knowledge of menu items and allergen awareness is an advantage. The role requires flexibility for mornings, evenings, weekends, and holidays, along with the ability to remain calm during busy periods. Candidates are expected to provide discreet, personalized service consistent with luxury-resort standards.

About the employer

The Resort at Kapalua Bay Maui is a luxury hospitality destination on Maui’s northwest coast, associated with the high-end resort environment of Kapalua and Marriott’s premium hotel operations. The area is known for ocean views, beaches, golf, dining, spa services, and attentive guest experiences. Resort employees typically work in a service-focused setting where professionalism, cultural awareness, teamwork, and personalized hospitality are highly valued. In-room dining staff support guests who prefer meals and refreshments in the privacy of their accommodations, working closely with culinary, front-office, housekeeping, and service teams. Employment may offer access to hotel benefits, training, employee discounts, and opportunities to progress within Marriott or the wider hospitality industry, depending on the specific employing entity and contract terms.