Overnight Concierge - On-Call

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Overnight Concierge supports guests during late-night and early-morning hours, providing information, arranging services, responding to requests, and helping maintain a smooth and welcoming resort experience. Requirements typically include previous hotel, concierge, front desk, or customer-service experience; strong communication and problem-solving skills; professional presentation; basic computer ability; and flexibility to work overnight, weekends, holidays, and on-call shifts. Candidates should be dependable, attentive, discreet, and comfortable working independently. Knowledge of Maui attractions, transportation, dining, and resort services is helpful. The role may also involve handling guest concerns, coordinating with security and other departments, documenting overnight activity, and following Marriott and resort service standards.

About the employer

The Resort at Kapalua Bay Maui is a luxury hospitality destination on Maui’s scenic northwest coast, associated with Marriott’s portfolio and the renowned Kapalua resort community. The property serves leisure travelers, families, wedding groups, and high-end vacation guests seeking ocean views, beaches, golf, wellness, and personalized service. Resort operations typically include guest services, accommodations, food and beverage, recreation, events, housekeeping, engineering, and concierge support. As part of a major international hospitality environment, employees can expect structured service standards, training opportunities, and collaboration across departments. The resort’s location provides access to beaches, hiking, marine activities, dining, and cultural attractions while emphasizing respectful relationships with local communities and the Hawaiian environment. Benefits and employment terms vary by position, status, and applicable Marriott or property policies.