Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge supports guests by providing personalized recommendations, arranging transportation, dining, activities, entertainment, and other special requests. Candidates should have hospitality or customer-service experience, strong local knowledge, excellent communication skills, professional presentation, and confidence using reservation or computer systems. The role requires a warm, discreet, and service-focused approach, with the ability to multitask, solve problems, and work flexible shifts including weekends and holidays. Fluency in English is expected; additional languages are an advantage. The successful candidate is expected to represent The Ritz-Carlton’s luxury service standards, anticipate guest needs, protect confidential information, and create memorable experiences while working closely with other hotel departments and local partners.

About the employer

The Ritz-Carlton Oahu, Turtle Bay is a luxury resort located on Oahu’s North Shore in Hawaii and operates under The Ritz-Carlton brand, part of Marriott International. The property is known for its oceanfront setting, spacious accommodations, restaurants, wellness facilities, golf, cultural activities, and access to the North Shore’s beaches and outdoor attractions. Ritz-Carlton hotels are recognized for highly personalized service, refined guest experiences, and strong attention to detail. Employees work in a multicultural resort environment serving leisure travelers, families, groups, and high-end guests. The company typically emphasizes professional development, teamwork, discretion, hospitality excellence, and genuine care for guests. Benefits and employment conditions vary by position and eligibility, but may include healthcare, retirement programs, hotel discounts, paid time off, and opportunities to transfer within Marriott International.