Guest Service Representative

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Representative welcomes guests, completes check-in and check-out, handles reservations and payments, provides information about hotel facilities and Waikiki, and responds professionally to questions or concerns. Candidates should have strong communication and customer-service skills, a friendly and polished manner, basic computer and cash-handling ability, and attention to detail. Previous hotel, front-desk, or guest-service experience is helpful but may not be essential. The role requires flexibility to work mornings, evenings, weekends, and holidays, along with the ability to stand for extended periods and remain calm in a busy environment. Successful candidates are expected to represent Marriott and Sheraton standards, protect guest privacy, work well with colleagues, and create a welcoming, memorable stay.

About the employer

Sheraton Princess Kaiulani is a full-service hotel located in Waikiki, Honolulu, across from Waikiki Beach and close to shopping, dining, entertainment, and major visitor attractions. The property operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. Sheraton hotels focus on comfortable stays, approachable service, social public spaces, and meaningful connections between guests and destinations. Employees support travelers from around the world and work in a busy resort environment where teamwork, cultural awareness, and genuine Hawaiian hospitality are important. Marriott typically offers eligible employees benefits such as hotel discounts, health and retirement programs, training, and career-development opportunities, although specific benefits depend on employment status and local policies. The hotel is a significant Waikiki employer across front office, housekeeping, food and beverage, engineering, sales, and administrative operations.