Director of Front Office

Role summary

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The Director of Front Office leads the resort’s front-office operations, including guest services, reception, concierge, bell services, and arrival and departure experiences. Requirements typically include several years of hotel front-office leadership, strong knowledge of luxury or resort operations, excellent communication skills, financial and workforce-planning ability, and proficiency with hotel property-management systems. The successful candidate is expected to supervise and develop teams, maintain high guest-satisfaction standards, resolve concerns professionally, coordinate with other departments, manage budgets and labor costs, and ensure compliance with Marriott policies and service standards. Experience in a large resort, strong organizational skills, and flexibility to work weekends, holidays, and varied shifts are important.

About the employer

Wailea Beach Resort – Marriott, Maui is a luxury oceanfront resort located in Wailea, one of Maui’s best-known visitor destinations. The property offers upscale accommodations, restaurants and bars, pools, cultural and recreational activities, event facilities, and direct access to the island’s coastal landscape. It operates under the Marriott International portfolio, one of the world’s largest hospitality companies, with a broad collection of hotel brands and a global workforce. Marriott emphasizes personalized guest service, professional development, inclusion, and operational excellence. Employees at the Wailea resort work in a high-volume vacation environment serving visitors from around the world, while collaborating across front office, housekeeping, food and beverage, engineering, recreation, and administrative departments. The resort’s location creates opportunities for hospitality professionals seeking experience in luxury operations, island tourism, and an internationally recognized hotel organization.