Guest Service Representative

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Representative welcomes guests, completes check-in and check-out, manages reservations and room assignments, responds to requests, explains resort facilities, handles payments, and resolves concerns professionally. Candidates should have strong communication and customer-service skills, a friendly and polished manner, attention to detail, and the ability to remain calm in a busy luxury-hotel environment. Previous hotel, front-desk, or guest-relations experience is helpful. The role requires flexibility to work early mornings, evenings, weekends, and holidays, along with basic computer skills and the ability to stand for extended periods. Knowledge of Marriott systems or additional languages may be advantageous.

About the employer

The Royal Hawaiian, a Luxury Collection Resort, Waikiki, is an iconic oceanfront hotel on Waikiki Beach in Honolulu. Known as the Pink Palace of the Pacific, the resort opened in 1927 and combines historic Hawaiian character with luxury accommodations, restaurants, cultural experiences, and modern guest services. It is part of Marriott International’s Luxury Collection, a portfolio of distinctive hotels selected for their sense of place and local identity. Employees work in a high-volume resort environment serving guests from around the world, with an emphasis on gracious Hawaiian hospitality, personalized service, cultural respect, and professional standards. The property offers opportunities across front office, food and beverage, housekeeping, engineering, events, and other hotel departments.