Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor oversees daily guest arrival, departure, registration, billing, and concierge operations while supporting the Front Office Manager. Requirements typically include a high school diploma or equivalent, previous hotel front desk experience, strong communication skills, and experience leading or mentoring team members. Familiarity with hotel property-management systems, cash handling, and guest recovery is valuable. The successful candidate is expected to deliver Ritz-Carlton service standards, resolve concerns professionally, maintain accurate records, coordinate with other departments, and support a polished, welcoming lobby environment. Flexibility to work mornings, evenings, weekends, and holidays is essential. The role also requires professionalism, attention to detail, discretion, and the ability to remain calm during busy periods.

About the employer

The Ritz-Carlton O‘ahu, Turtle Bay is a luxury resort on O‘ahu’s North Shore, operated under Marriott International’s Ritz-Carlton brand. The property combines upscale accommodations with a distinctive coastal setting, offering beaches, golf, dining, wellness facilities, cultural experiences, and outdoor activities. Ritz-Carlton is known globally for highly personalized service, refined hospitality standards, and strong attention to guest experience. Employees typically work in a resort environment serving leisure travelers, families, groups, and luxury guests from around the world. Benefits may include Marriott’s associate travel program, health coverage, retirement options, paid time off, and career development, depending on employment status and eligibility. The resort’s remote North Shore location provides a quieter lifestyle than central Honolulu but may involve longer commutes and higher living costs.