Guest Relations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Agent welcomes guests, manages arrivals and departures, responds to requests, provides local recommendations, resolves concerns, and coordinates with housekeeping, food and beverage, concierge, and other departments. Candidates typically need a high school diploma or equivalent, previous guest-service or hotel experience, strong communication skills, professional presentation, computer literacy, and availability for rotating shifts, weekends, and holidays. Experience with luxury hospitality and hotel operating systems is advantageous. The role requires discretion, cultural awareness, attention to detail, a calm approach to problem-solving, and the ability to deliver personalized service in a fast-paced resort environment. Candidates should be comfortable standing for extended periods and handling multiple guest needs while representing Ritz-Carlton standards.

About the employer

The Ritz-Carlton O‘ahu, Turtle Bay is a luxury oceanfront resort on O‘ahu’s North Shore, operated by Marriott International under its Ritz-Carlton brand. The resort is set across a large coastal property with beaches, golf, nature trails, restaurants, pools, wellness facilities, and extensive recreational activities. It serves leisure travelers, families, groups, and high-end guests seeking an authentic North Shore experience combined with personalized luxury service. Ritz-Carlton is known for its detailed service culture, strong attention to guest preferences, employee training, and commitment to creating memorable experiences. Team members work in a scenic but demanding resort environment where collaboration, discretion, cultural respect, and consistency are highly valued. Benefits may include hotel discounts, healthcare options, paid time off, retirement programs, and career opportunities within Marriott, depending on employment status and company policy.