Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor supports daily hotel reception operations, including check-in and check-out, guest requests, billing questions, room assignments, and service recovery. Candidates should have prior front office or guest-services experience, strong communication skills, professional presentation, computer proficiency, and the ability to lead and coach associates. The role requires flexibility to work weekends, holidays, and varying shifts in a busy luxury resort environment. Expectations include maintaining Ritz-Carlton service standards, resolving issues calmly, coordinating with housekeeping and other departments, handling confidential guest information, and ensuring accurate procedures and a welcoming arrival experience.

About the employer

The Ritz-Carlton Maui, Kapalua is a luxury oceanfront resort located on Maui's northwest coast. It is part of The Ritz-Carlton Hotel Company, a globally recognized luxury hospitality brand within Marriott International. The resort is known for personalized service, elegant accommodations, fine dining, spa experiences, cultural programming, and access to the natural beauty of Kapalua. Employees are expected to deliver the brand's exceptionally high standards while creating thoughtful, memorable experiences for guests. Marriott typically offers eligible associates benefits such as employee hotel rates, health and retirement programs, paid time off, and career development opportunities, although specific eligibility varies by position and employment status. Working at the resort can provide valuable experience in luxury hospitality, guest relations, team leadership, and international tourism.