Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, handles check-in and check-out, processes payments, answers questions, manages room requests, and resolves concerns professionally. Candidates should have strong communication and customer-service skills, a friendly and dependable manner, attention to detail, and basic computer and cash-handling ability. Previous hotel or front-desk experience is preferred, though hospitality experience and a willingness to learn may be accepted. The role requires flexible availability, including weekends, holidays, and overnight or varying shifts. Candidates should be comfortable working in a busy resort environment, standing for extended periods, and serving guests from diverse backgrounds.

About the employer

Waikiki Beach Marriott Resort & Spa is a large beachfront resort located near Waikiki Beach in Honolulu, Hawaii. The property serves leisure travelers, families, groups, and business guests, offering hotel rooms, restaurants, meeting facilities, leisure amenities, and spa services. As part of the Marriott International portfolio, the resort operates within a global hospitality company known for its wide range of hotel brands and international career opportunities. Employees work in a multicultural, guest-focused environment where service standards, teamwork, reliability, and attention to detail are important. Working at this resort provides exposure to a busy destination property and the opportunity to assist visitors experiencing Oahu’s beaches, attractions, food, and local culture.