Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, completes check-in and check-out, manages reservations and room assignments, answers questions, processes payments, and responds professionally to requests or concerns. Candidates typically need excellent communication and customer-service skills, a friendly and confident manner, basic computer and cash-handling ability, and flexibility to work weekends, holidays, and changing shifts. Hotel, front-desk, or hospitality experience is helpful, though training may be provided. The role requires attention to detail, professional presentation, cultural awareness, and the ability to remain calm while resolving problems in a busy resort environment. Familiarity with Marriott systems and knowledge of Maui attractions are advantages.

About the employer

Sheraton Maui Resort & Spa is a full-service beachfront resort located at the historic Black Rock area of Kaanapali Beach on Maui, Hawaii. The property is part of Sheraton Hotels & Resorts, a global Marriott International brand known for welcoming communal spaces, comfortable accommodations, dining, meetings, and leisure experiences. The resort offers ocean views, pools, restaurants, spa services, cultural activities, and access to one of Maui’s best-known beaches. Employees work in an internationally recognized hospitality environment serving visitors from around the world. Marriott generally emphasizes genuine guest care, teamwork, inclusion, professional development, and responsible business practices. Resort roles may include employee benefits, meals or discounts, and opportunities for advancement, although specific benefits and eligibility depend on the position, employment status, and current company policies.