Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge welcomes residents and guests, provides personalized assistance, arranges transportation, dining, activities and reservations, and shares knowledgeable recommendations about Waikiki and Oahu. Candidates should have excellent communication and customer-service skills, a professional appearance, strong local-area knowledge, and the ability to manage multiple requests calmly. Previous concierge, luxury hospitality, front-office or guest-services experience is preferred. The role requires flexibility to work shifts, weekends and holidays, proficiency with computers and reservation systems, and the ability to stand, walk and occasionally lift supplies. The successful candidate is discreet, attentive, culturally respectful and committed to creating memorable, highly personalized experiences.

About the employer

The Ritz-Carlton Residences, Waikiki Beach is a luxury residential resort in Honolulu, Hawaii, combining private condominium living with the refined service associated with The Ritz-Carlton brand. Located near Waikiki Beach, the property offers ocean-view residences, upscale amenities, dining, wellness facilities and personalized guest and resident services. It operates within Marriott International’s global hospitality portfolio, giving employees access to established service standards, training resources and potential career opportunities across hotels and resorts worldwide. The property serves affluent residents, vacationers and long-stay guests, so employees are expected to provide polished, discreet and highly attentive service. Its operating environment reflects Hawaiian hospitality while meeting international luxury-service expectations.