Guest Experience Expert-Guide

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert-Guide creates memorable experiences by welcoming guests, leading guided activities and excursions, sharing knowledge of Oahu’s history, culture, nature and resort offerings, and ensuring safety throughout each experience. Candidates should have strong communication and hospitality skills, local knowledge or a genuine interest in Hawaiian culture and the outdoors, a professional appearance, and the ability to work flexible shifts, weekends and holidays. Experience in guiding, tourism, recreation or luxury hospitality is helpful. The successful candidate is expected to be energetic, attentive, culturally respectful, safety-conscious and comfortable working outdoors in changing weather. A valid driver’s license, physical stamina and relevant certifications may be required depending on assigned activities.

About the employer

The Ritz-Carlton Oahu, Turtle Bay is a luxury oceanfront resort on Oahu’s North Shore, operated under Marriott International’s Ritz-Carlton brand. Set across a large coastal property, the resort combines elegant accommodations with beaches, golf, dining, spa services, cultural programming and outdoor activities. Its location provides access to surfing areas, scenic trails, protected coastline and communities known for their strong connection to Hawaiian culture and island life. Ritz-Carlton is recognized for highly personalized service, refined hospitality standards and an emphasis on creating meaningful guest experiences. Employees are expected to demonstrate genuine care, professionalism, discretion and attention to detail. Working at the property offers exposure to luxury resort operations while allowing team members to introduce visitors to the natural beauty, traditions and welcoming spirit of Oahu’s North Shore.