Front Service Clerk

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Service Clerk supports the resort’s front office and guest-services operation by welcoming guests, assisting with arrivals and departures, handling luggage or transportation requests, answering questions, processing payments, and providing accurate information about hotel facilities and Waikiki attractions. Candidates should have strong customer-service and communication skills, a professional appearance, basic computer ability, and the flexibility to work shifts, weekends, holidays, and busy resort periods. Previous hotel, retail, or guest-service experience is helpful but may not be essential. The successful candidate is expected to remain courteous under pressure, handle guest information responsibly, work well with colleagues, and consistently deliver Marriott service standards.

About the employer

Sheraton Waikiki Beach Resort is a large oceanfront hotel located on Waikiki Beach in Honolulu, Oahu. It operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. The resort serves leisure travelers, families, groups, and meeting guests, offering guest rooms and suites, restaurants, pools, retail services, event facilities, and direct access to Waikiki’s beaches and attractions. Its location creates a fast-paced, multicultural work environment with high guest contact and seasonal fluctuations in demand. Marriott properties generally emphasize hospitality, teamwork, inclusion, professional development, and consistent service standards. Employees may have access to hotel-industry benefits, employee travel discounts, and other benefits depending on position, eligibility, and employment status.