Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge welcomes guests and provides personalized assistance throughout their stay, including arranging dining, activities, transportation, resort services, and local experiences. Candidates should have excellent communication and customer-service skills, strong knowledge of Maui attractions, and the ability to remain organized and professional in a busy luxury-resort environment. Previous hotel, concierge, or guest-relations experience is preferred. The role may require flexible availability, including weekends, holidays, early mornings, and evenings. Candidates should be comfortable using reservation systems, handling guest requests discreetly, coordinating with multiple departments, and resolving concerns with warmth and efficiency. A valid driver’s license and multilingual ability may be helpful.

About the employer

The Resort at Kapalua Bay is a luxury hospitality destination on Maui’s northwest coast, known for its dramatic ocean scenery, beaches, golf, outdoor activities, and refined island atmosphere. The resort serves leisure travelers, families, couples, and groups seeking high-quality accommodations and attentive service. Its guest experience is shaped by Hawaiian culture, local traditions, and the natural beauty of the Kapalua area. Employees typically work with guests from around the world while coordinating with front office, food and beverage, housekeeping, activities, and transportation teams. As part of the Marriott-connected hospitality environment, the resort emphasizes professional service, teamwork, guest satisfaction, and opportunities for career development. Benefits may include employee travel discounts, health coverage, paid time off, and other benefits depending on employment status and applicable company policies.