Junior Reservations Clerk

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Junior Reservations Clerk supports hotel reservation operations by handling guest inquiries, entering and updating bookings, confirming room details, processing changes or cancellations, and maintaining accurate records. Candidates should have good communication and customer-service skills, attention to detail, basic computer proficiency, and the ability to manage multiple requests calmly. Previous hotel, reservations, or administrative experience is helpful but may not be essential for a junior role. The position typically requires professional telephone etiquette, reliability, flexibility to work shifts, and collaboration with front-office and hotel operations teams. The successful candidate is expected to protect guest information, follow Marriott and company procedures, and provide accurate, courteous assistance to guests and travel partners.

About the employer

Kyo-ya Hotels & Resorts, through its shared-service operations, supports several prominent Marriott-affiliated hotels in Hawaii, particularly in the Waikiki area. The company has a long history in Hawaii’s hospitality industry and is associated with major properties serving leisure travelers, groups, and business guests. Shared-service teams help coordinate functions such as reservations, finance, human resources, sales, and hotel administration across participating resorts. Employees generally work in a multicultural, guest-focused environment shaped by Hawaii’s strong tradition of hospitality, often described as aloha spirit. The organization offers opportunities in hotel operations and corporate support, with access to the standards, systems, and training associated with Marriott-branded properties. Exact benefits, work location, and employment terms depend on the specific posting and applicable company policies.