Guest Services Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Manager oversees daily front-office and guest-services operations, including arrivals, departures, concierge support, guest requests, service recovery, and team supervision. Candidates typically need hospitality leadership experience, strong communication and problem-solving skills, knowledge of hotel procedures, and the ability to work flexible shifts, weekends, and holidays. Experience with hotel property-management systems and a degree or relevant equivalent experience may be preferred. The successful candidate is expected to maintain high service standards, support staff development, resolve concerns professionally, coordinate with other departments, and create a welcoming resort experience consistent with Marriott and Sheraton standards.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous brands and destinations. Sheraton is one of Marriott's long-established full-service brands, known for welcoming public spaces, business and leisure facilities, and service-oriented accommodations. Sheraton Kauai Resort is located on Kauai's sunny south shore near Poipu, offering ocean views, resort amenities, dining, and access to the island's natural attractions. Employees typically work in a multicultural, guest-focused environment and may receive Marriott associate benefits, travel discounts, training, and opportunities for career advancement. Benefits and eligibility depend on the position, employment status, and applicable company policies.