Lobby Greeter

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Lobby Greeter welcomes guests, provides a friendly first point of contact, answers basic questions, assists with directions and resort information, and helps create a smooth arrival experience. Candidates should have strong communication and customer-service skills, a professional appearance, a positive attitude, and the ability to remain calm in a busy environment. Previous hospitality, hotel, concierge, or guest-services experience is helpful but may not be required. The role requires flexibility to work mornings, evenings, weekends, and holidays, along with the ability to stand and walk for extended periods. Candidates are expected to be attentive, culturally respectful, reliable, and comfortable working with international guests and a diverse resort team.

About the employer

Sheraton Waikiki Beach Resort is a large beachfront hotel located in Waikiki, Honolulu, and is part of the Sheraton Hotels & Resorts brand within Marriott International. The resort serves leisure travelers, families, groups, and business guests, offering guest rooms, restaurants, event facilities, pools, retail services, and direct access to Waikiki Beach. Marriott International is one of the world’s largest hospitality companies, operating thousands of properties across numerous hotel brands and countries. Sheraton emphasizes warm welcomes, dependable service, teamwork, and connections between travelers and local communities. Employees at the Waikiki resort work in a fast-paced, multicultural environment where guest satisfaction, Hawaiian hospitality, safety, and professionalism are important. Benefits may include employee room discounts, meals or dining discounts, healthcare options, paid time off, and career development, subject to eligibility and company policy.