Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Account Specialist IV Customer Service Specialist – Brokerage Support
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
This role supports brokerage clients and internal partners by handling account inquiries, transaction requests, documentation, and service issues accurately and professionally. Requirements typically include a bachelor’s degree or equivalent experience, strong English communication skills, customer-service experience, attention to detail, and the ability to work with financial systems and confidential information. Experience in brokerage, banking, securities, or contact-center operations is advantageous. The candidate is expected to investigate issues, meet service and quality targets, follow regulatory and operational procedures, protect client data, and work effectively in a team. Flexibility for shifting schedules, including U.S. business hours, may be required in the Philippines.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About JP Morgan Chase
JPMorgan Chase & Co. is a leading global financial-services firm headquartered in the United States. Its businesses include consumer and community banking, commercial banking, investment banking, asset management, payments, and securities services. The company serves individuals, businesses, institutions, and governments in many countries. In the Philippines, JPMorgan Chase maintains major operations in Metro Manila, particularly in customer service, technology, finance, operations, risk, and corporate support. Employees commonly work with international teams and global platforms, making English communication, accuracy, regulatory awareness, and professionalism important. The company is known for structured processes, training, career-development programs, and a strong focus on controls, security, and client experience. Benefits and compensation vary by position, employment status, experience, and local policy.