Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Operations Support Group Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Operations Support Group Manager leads a team responsible for daily banking operations, transaction processing, service delivery, controls, and issue resolution. Requirements typically include a bachelor’s degree, substantial experience in banking or financial-services operations, people-management capability, and strong knowledge of operational risk, controls, and process improvement. Candidates are expected to manage performance, meet service-level targets, coordinate with internal stakeholders, handle escalations, maintain regulatory and control standards, and support continuous improvement. Strong communication, analytical, organizational, and decision-making skills are essential. Experience with automation, change management, and working in a global, high-volume environment would be advantageous.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Citi Bank
Citi is a global financial-services company serving individuals, businesses, institutions, and governments in numerous countries. Its businesses include corporate and commercial banking, transaction services, markets, wealth management, consumer banking, and technology-enabled financial solutions. Citi’s operations and service centers in the Philippines support international processes such as payments, securities services, risk management, customer support, finance, and technology. The company places strong emphasis on responsible banking, regulatory compliance, operational resilience, digital innovation, and inclusion. Employees often work with global teams and support complex, highly controlled processes across different markets and time zones. Citi offers career opportunities for professionals in banking operations, technology, analytics, risk, finance, customer service, and management, with roles commonly based in major business areas such as Taguig and Metro Manila.