Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Citiphone Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Citiphone Officer provides telephone-based banking support, assisting customers with account inquiries, transactions, card concerns, payments, and service requests while protecting confidential information. Candidates typically need a college degree or equivalent experience, strong English communication skills, clear telephone etiquette, basic computer proficiency, and the ability to work accurately under pressure. Previous contact-center, banking, or customer-service experience is helpful. The role expects excellent customer care, effective problem-solving, adherence to scripts and compliance procedures, accurate documentation, and achievement of service, quality, and productivity targets. Flexibility to work shifting schedules, including evenings, weekends, and holidays, may be required.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Citi Bank
Citi, formally Citigroup Inc., is a major global financial-services company headquartered in New York. It serves individuals, businesses, institutions, and governments through businesses covering banking, markets, securities services, commercial banking, and wealth management. Citi has maintained a significant presence in the Philippines, with operations supporting customer service, technology, finance, risk, shared services, and institutional banking activities. The company is known for its international network, structured training, professional development opportunities, and emphasis on regulatory compliance and risk management. Employee responsibilities vary by business unit and location, and consumer-banking activities in the Philippines have undergone changes following the sale of Citi’s local consumer business to UnionBank. Applicants should therefore confirm the employing entity, business line, and current role details directly in the vacancy announcement.