Front Office Receptionist (Mandarin Speaking)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Receptionist is responsible for welcoming guests, completing check-in and check-out, handling reservations and payments, responding to requests, and providing attentive service throughout the stay. Candidates should have hospitality or front-office experience, strong communication and customer-service skills, professional presentation, and confidence using hotel systems. Fluency in Mandarin and English is expected; Indonesian language ability is an advantage. The role requires flexibility for shifts, weekends, and public holidays, along with a calm, discreet, and proactive approach. Experience in a luxury hotel or resort and knowledge of Bali are likely to be valued. Candidates should reflect Six Senses’ focus on personalized, sustainable, and wellness-oriented guest experiences.

About the employer

Six Senses is a luxury hospitality brand within IHG Hotels & Resorts, known for distinctive resorts that combine high-end service with wellness, sustainability, and strong connections to local culture. Its properties typically emphasize personalized guest experiences, natural surroundings, thoughtful design, spa treatments, and responsible environmental practices. Six Senses Bali is associated with a premium resort experience in one of Indonesia’s most popular destinations, serving international leisure travelers and wellness-focused guests. As part of IHG, the brand provides employees with access to international hospitality standards, structured training, career-development opportunities, and employee benefits that may vary by property. Team members are expected to be warm, discreet, culturally aware, and committed to creating memorable stays while supporting the resort’s environmental and community initiatives.