Guest Experience Maker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Maker is responsible for creating warm, personalized and memorable experiences for guests throughout their stay. Typical duties include welcoming visitors, handling requests, coordinating with hotel departments, arranging activities and resolving concerns promptly. Candidates should have previous experience in guest relations, front office, concierge or luxury hospitality, strong communication skills and a genuine service mindset. Fluency in English is generally expected; additional languages are advantageous. The role requires cultural awareness, attention to detail, discretion, flexibility and the ability to remain calm in a fast-paced environment. The successful candidate is expected to anticipate guest needs, represent Six Senses professionally and consistently deliver the brand’s high standards of personalized service.

About the employer

Six Senses is a luxury hospitality brand known for distinctive resorts, wellness experiences, sustainability initiatives and highly personalized service. It operates properties in exceptional destinations worldwide, combining local culture and design with refined accommodation, dining and spa facilities. Six Senses is part of IHG Hotels & Resorts, one of the world’s largest hotel companies. The brand places strong emphasis on guest wellbeing, environmental responsibility, community engagement and authentic experiences. Employees are generally expected to show creativity, emotional intelligence and a genuine interest in creating meaningful stays rather than simply delivering standardized service. At its Bali property, the company offers an opportunity to work in a prestigious international resort environment while engaging with Indonesia’s rich culture, natural landscape and tourism industry.