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  • An estimate based on public data for similar roles. Not provided by the employer.

Air Freight Operations & Customer Service Specialist (m/f/n)

Spain DHL Estimated salary: Approximately €22,000–€32,000 gross per year, depending on experience, location, language skills, and benefits.
Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

DHL is seeking an Air Freight Operations & Customer Service Specialist in Spain to coordinate shipments, manage export and import documentation, monitor cargo movements, and provide timely updates to customers and internal teams. The role typically requires experience in air freight, logistics, forwarding, or customer service, along with good knowledge of transport processes and documentation. Strong communication, organization, problem-solving, and attention to detail are essential. Candidates should be comfortable using logistics systems and office software, working under deadlines, and communicating professionally in English and Spanish. Experience with customs procedures, airline coordination, shipment tracking, or freight-forwarding platforms would be advantageous. A customer-focused, flexible, and proactive approach is expected.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It is part of DHL Group and provides international express delivery, air and ocean freight, road transport, contract logistics, e-commerce, customs support, and supply-chain solutions. DHL connects businesses and consumers through extensive transportation networks, technology, warehouses, aircraft, vehicles, and local service teams. Its workforce supports industries ranging from retail and healthcare to technology and manufacturing. In Spain, DHL operates across express delivery, freight forwarding, warehousing, and logistics services, serving both domestic and international customers. The company is known for its structured operational processes, international career opportunities, training programs, and focus on service quality, safety, compliance, and sustainability. Working for DHL generally involves collaboration across countries, accurate shipment handling, and a strong commitment to customer satisfaction.

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