Ocean Freight Operations & Customer Service Specialist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

DHL is seeking an Ocean Freight Operations and Customer Service Specialist in Spain to coordinate sea-freight shipments and support customers throughout the transport process. Typical responsibilities include booking and shipment management, preparing transport documentation, tracking cargo, resolving operational issues, communicating with carriers and internal teams, and keeping customers informed. Candidates should have experience in ocean freight, logistics, forwarding, or customer service, along with good knowledge of shipping procedures and documentation. Strong communication, organization, attention to detail, problem-solving ability, and confidence using logistics systems are expected. Professional English is generally required; Spanish and other languages are advantageous. The role suits someone who can manage deadlines, work accurately under pressure, and deliver a consistently positive customer experience.

About the employer

DHL is a global logistics and delivery company operating across more than 220 countries and territories. Its businesses cover express delivery, freight forwarding, supply-chain management, e-commerce logistics, and mail services. DHL Global Forwarding, the division most relevant to this position, arranges ocean, air, road, and rail freight for international customers, managing bookings, documentation, customs coordination, and shipment visibility. The company serves organizations ranging from small businesses to large multinational corporations and is known for its extensive international network. In Spain, DHL employs people in transport operations, customer service, warehousing, sales, customs, technology, and supply-chain roles. The working environment typically emphasizes reliability, teamwork, customer focus, compliance, and continuous improvement. Benefits and working conditions vary by location, contract, experience, and collective agreements.