Customer Service Director Spain

Role summary

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The Customer Service Director Spain leads customer service strategy and performance across DHL operations in Spain. Requirements typically include substantial experience managing large customer service or commercial operations, strong knowledge of customer experience practices, KPI management, process improvement, budgeting, and team leadership. A university degree or equivalent professional experience is usually expected, along with fluent Spanish and strong English. The successful candidate should be commercially aware, data-driven, decisive, and capable of influencing senior stakeholders. They will be expected to improve customer satisfaction, develop high-performing teams, manage escalations, support digital transformation, and align local service delivery with DHL’s global standards.

About the employer

DHL is a global logistics and transportation company operating in more than 220 countries and territories. It provides express delivery, freight forwarding, supply chain management, contract logistics, and e-commerce services. DHL is part of DHL Group and operates well-known divisions including DHL Express, DHL Global Forwarding, DHL Supply Chain, and DHL eCommerce. The company serves businesses across industries such as retail, technology, healthcare, manufacturing, and automotive. In Spain, DHL maintains extensive express, transport, warehouse, and customer service operations. Its workplace culture generally emphasizes customer focus, operational excellence, safety, teamwork, inclusion, and continuous improvement. Employees may benefit from international career opportunities, structured development programs, and experience within one of the world’s best-known logistics networks.